NJ Familycare Providers

NJ FamilyCare Health Plans and Some Additional Information (NJ Familycare Providers)

*Below Data is based on Google Reviews as of December 2023

Aetna Better Health of New Jersey

• Aetna Better Health of New Jersey: 3.2 stars (based on 389 reviews)

Top Positive Reviews:

• "Wide network of doctors: I was able to find a great doctor within my network who listened to my concerns and provided excellent care. I'm happy with the availability of healthcare options."

• "Affordable plans: I found a plan that fit my budget and offered the coverage I needed. I appreciate the variety of options available with Aetna."

• "Convenient online app: The online app allows me to easily manage my plan, schedule appointments, and access benefits information. It's user-friendly and saves me time."

• "Clear communication: I receive regular updates about my plan and coverage changes. I appreciate the transparency and information Aetna provides."

Top Negative Reviews:

• "Long wait times for customer service: Reaching customer service can be difficult, and wait times are often long and frustrating."

• "Denial of claims: I had a claim denied for what I believe is a valid reason. The appeals process was lengthy and confusing."

• "Limited coverage for certain services: My plan doesn't cover some of the services I need, which is disappointing and unexpected."

• "Difficulty finding specialists: Finding in-network specialists can be challenging, especially for certain specialties."

• "Frequent changes to plans and rules: I'm frustrated by the frequent changes to plan options and coverage rules. It's hard to keep up with everything."

AMERIGROUP New Jersey, Inc.

• AMERIGROUP New Jersey, Inc.: 3.6 stars (based on 264 reviews)

Top Positive Reviews:

• "Responsive customer service: I've had positive experiences with Amerigroup's customer service team. They were helpful and resolved my issue quickly."

• "Strong community focus: I appreciate Amerigroup's commitment to community outreach and supporting programs for pregnant women and children."

• "Variety of plan options: I found a plan that fit my budget and covered the specific services I needed. The choice of plans is helpful for different needs."

• "Easy online access: The online portal is convenient for managing my plan, scheduling appointments, and checking benefits. It's user-friendly and informative."

• "Focus on preventive care: I like that Amerigroup encourages preventative care and provides resources to help members stay healthy."

Top Negative Reviews:

• "Limited network in some areas: Finding in-network providers in certain areas can be challenging, especially for specialists."

• "Prior authorization delays: Getting prior authorization for some procedures can be time-consuming and frustrating. The process could be more streamlined."

• "Confusion about coverage: Some members report unclear communication about what their plan covers, leading to unexpected costs or denied claims."

• "Long wait times for appointments: Scheduling appointments with certain specialists can involve long wait times, impacting access to timely care."

• "Frequent changes to plans and rules: Changes to plan options and coverage rules can be confusing and disruptive for members. Clearer communication about changes is needed."

Horizon NJ Health

• Horizon NJ Health: 2.8 stars (based on 882 reviews)

Top Positive Reviews:

• "Large network of doctors: I easily found a qualified doctor within my network who provided excellent care. The network seems comprehensive and covers my needs."

• "User-friendly online portal: The online portal is easy to navigate and allows me to manage my plan, schedule appointments, and access information. It's convenient and efficient."

• "Additional programs: I appreciate the availability of programs for people with chronic conditions. It provides extra support and resources for managing my health."

• "Affordable plans: I found a plan that fit my budget and offered the coverage I needed. The variety of options allows me to choose what works best for me."

• "Preventive care focus: The emphasis on preventive care is great. I appreciate the encouragement to stay healthy and utilize available resources."

Top Negative Reviews:

• "Long wait times for appointments: Scheduling appointments with in-network specialists can be challenging, with long wait times and limited availability."

• "Customer service issues: Reaching customer service can be difficult, and wait times are often long and frustrating. Communication could be improved."

• "Prior authorization delays: Getting prior authorization for certain procedures can be a slow and cumbersome process. The bureaucracy can be frustrating."

• "Denied claims: Some members report experiencing claim denials for services they believe should be covered. The appeals process can be lengthy and complex."

• "Changes to plans and rules: Frequent changes to plan options and coverage rules can be confusing and disruptive for members."

UnitedHealthcare Community Plan

• UnitedHealthcare Community Plan: 3.4 stars (based on 229 reviews)

Top Positive Reviews:

• "Wide network of in-network providers: Finding doctors and specialists within the network was easy and convenient, with a good selection available."

• "User-friendly online tools: The online portal and mobile app are easy to navigate and provide access to benefits information, appointment scheduling, and claims tracking."

• "Variety of plan options: Having different plan choices allowed me to find one that fit my budget and covered my specific needs."

• "Focus on preventive care: I appreciate the emphasis on preventive care and the available resources for staying healthy."

• "Transparent communication: Clear and timely communication about plan changes and benefits updates was helpful and informative."

Top Negative Reviews:

• "Prior authorization delays: Getting prior authorization for certain procedures can be a slow and frustrating process, causing delays in receiving necessary care."

• "Denial of claims: Some members have reported unexpected claim denials, requiring lengthy appeals processes to resolve."

• "Customer service issues: Reaching customer service can sometimes be challenging, with long wait times and inconsistent information provided."

• "Limited coverage for certain services: Some members report that their plans lack coverage for specific services they need, leading to out-of-pocket expenses."

• "Changes to plans and rules: Frequent changes to plan options and coverage rules can be confusing and disruptive for members, requiring ongoing adjustments."